At Sun International, we understand the importance of your privacy and are committed to protecting it while providing exceptional services through our Hotels, Gaming, and Entertainment Group. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, including hotel stays, gaming experiences, entertainment activities, and online platforms. By using our services, you agree to the practices described in this policy.

1. Information We Collect

To offer you the best possible experience, Sun International may collect the following types of information:

  • Personal Identification Information: This includes your name, email address, phone number, postal address, and other contact information. This data is collected when you make a reservation, subscribe to our newsletters, or engage with our services.
  • Transactional Information: Details related to your bookings, including payment information, booking history, preferences, and any special requests during your stay, are recorded to enhance your experience.
  • Device and Usage Data: When you use our online platforms, we collect data regarding the device you are using, browser type, IP address, geolocation, and the way you interact with our website or app. This helps us improve our services and tailor content to your preferences.
  • Gaming and Entertainment Interaction: For our gaming and entertainment customers, we may gather details about your gaming activities, membership, loyalty status, and related preferences to offer tailored promotions and services.

2. How We Use Your Information

We use your personal data for various purposes to ensure you have a seamless and personalized experience:

  • Reservation and Service Fulfillment: We process your personal information to complete reservations, confirm bookings, and ensure that we meet your expectations during your stay or gaming experience.
  • Customer Support: We use your contact information to assist with inquiries, resolve issues, or provide assistance during your interaction with our services.
  • Marketing and Promotional Activities: With your consent, we may use your data to send you information about promotions, new offers, or upcoming events that may interest you. You can opt out of marketing communications at any time.
  • Improving Services: Your data helps us understand how you interact with our services, allowing us to refine our offerings, personalize recommendations, and improve overall customer satisfaction.
  • Compliance and Legal Obligations: We may use your information to comply with legal requirements, resolve disputes, and enforce our terms and conditions.

3. Data Security and Retention

We take your privacy and data security seriously. Sun International implements robust measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, secure data storage, and limited access to sensitive data.

Your information will be retained only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely dispose of or anonymize it.

4. Sharing Your Information

We value your privacy and will not share your personal data with third parties without your explicit consent, except in the following cases:

  • Third-Party Service Providers: We may engage trusted third parties to help provide our services, such as payment processors, marketing partners, and IT support. These partners are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
  • Legal Requirements: We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights, property, and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will ensure that the privacy of your data is maintained during such transfers.

5. Your Privacy Rights

You have the right to access, correct, or delete your personal information that we hold. You can also object to the processing of your data or request its transfer to another organization in certain circumstances. To exercise these rights, please contact our customer support team using the contact information provided below.

6. Cookies and Tracking Technologies

Our websites and mobile applications use cookies and other tracking technologies to enhance your experience. These technologies allow us to remember your preferences, analyze usage patterns, and customize content. You can manage your cookie preferences through your browser settings, but disabling cookies may limit some features of our websites.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to remove such data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant updates, we will notify you through our website or other communication channels. Please review this policy periodically to stay informed about how we are protecting your privacy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]

Phone: +1-800-444-4567